![]() ![]() Silent Monitor cannot be initiated with a user who is on a conference call. Silent Alerts and Alarms COMMON INTEGRATIONS AND USE CASES BY VERTICAL. ![]() Silet Monitoring allows supervisors to monitor the agent’s work in real time during customer interaction: Monitor performances to meet quality standards Improve agent performances Increase customer satisfaction Identify areas to be improved as well as RI-001862: Platform - Environment Solution - Silent Monitoring: NAT traversal for silent monitoring sessions. 5 and am unable to locate that The silent monitor action will be somewhere around the GUID of the call in question. Call Center's Report Tool application can be used to create more detailed views of Silent Monitor usage. Operational Monitoring and Multi-Channel Alerting Keep abreast of critical events occurring at the property by receiving real-time notifications from our multi-channel alerting platform. , 9737 Washingtonian Boulevard, Suite 350, Gaithersburg, MD 20878. ![]()
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